14-Days Return Policy
If you are unsatisfied with your purchase for any reason, returns for a full refund less the original shipping charges, are accepted within 14 days of receipt.
- It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
- Returned items must be complete.
- The customer is responsible for return shipping for all non-fault returns.
- Approved returns are processed within 2-3 business days and credits generally take one week to post to your account.
- If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package, then order will be refunded, minus original & return (if applicable) shipping cost.
Damaged or defective items:
Please contact us via email (or phone) as soon as you realize your item arrived damaged or defective. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem.
- Any items that are used and physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
- Items that do not include all original manufacturers packaging.
- Any items returned after 14 days
If your order is missing an item or you received the incorrect quantity, please immediately call our Customer Service.
You will find the contact number under the tab "Customer Service Help".
Have your invoice readily available as we will need to verify information listed on it.
If indeed we failed to ship an item, we will send it at no additional charge.
In the event that we did in fact pick, pack, and ship all items ordered, it is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues.