After you check out, you will receive a Confirmation Email with your order details as shown in the buyers guide, including what you ordered and your order number. When the item ships from the warehouse you will receive a Tracking Email with the tracking number.
If you have never received Confirmation or Tracking Emails, please check your spam or junk folder first for trans-actional emails. If you still cannot find the emails, please call us with your order number ready and we will be glad to help you.
Order hasn´t been received:
Reference your Tracking Email and visit the shipping company's website to enter the tracking number. If your tracking information indicates that your package has been delivered, check with all members of your household and with neighbors to ensure that no one accepted the package for you. Please also check all areas around your home to ensure that the package was not delivered and placed out of view (on the back porch or in the garage, for example). If the delivery company couldn't obtain an adult signature, they may have left a note with re-delivery or pickup information. If you cannot track your order via these methods, please contact our Customer Service Department.
An item is missing from the shipment:
If you are missing an item from your order, please contact our Customer Service immediately. We will attempt to determine if the item was missing from the shipment before it left the warehouse by checking the weight of the package that left the warehouse against the weight of the package with the correct items. If the item was not shipped in the original package, we will ship a replacement immediately using the shipping method from the original order. If we determine that the item was shipped and was lost in transit, we will file a claim with the shipping company on your behalf.
Cancelation of the order:
You are able to cancel an order if the order has not yet shipped. You can contact our Customer Service and we will cancel your order and refund your credit card for the merchandise. If the order has shipped or has left the warehouse, you cannot cancel the order. You will have to receive the shipment then follow return instructions