Returning furniture set:
If you are unsatisfied with your furniture set for any reason, returns for a full refund less the original shipping charges. We are accepting returns within 14 days of receipt.
- It is the customer’s responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
- Returned items must be complete.
- The customer is responsible for return shipping for all non-fault returns.
- Approved returns are processed within 2-3 business days and credits generally take one week to post to your account.
- If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package, then order will be refunded, minus original & return (if applicable) shipping cost.
Damaged furniture set:
Please send us an email to or call our Customer Service as soon as you realize your item arrived damaged or defective. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem in your email.
Phone: 02 9982 2265
- Any items that are used and physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
- Items that do not include all original manufacturers packaging.
- Any items returned after 14 days
If your order is missing an item or you have received the incorrect quantity, please call our Customer Service on 02 9982 2265 or send an email to firstname.lastname@example.org
Have your invoice readily available as we will need to verify information listed on it.
If indeed we failed to ship an item, we will send it at no additional charge.
It is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues.